Help centre
Learn how to set up WaitGate, manage queues and service points, use guest tickets and browser alerts, compare Free and Pro, and contact support.
From QR code to completed visit
Guests scan a QR code or open a join link, receive a private live ticket, and follow their place in line in a browser. No guest account or app is required. Staff manage the queue from one shared live board.
Waitlists and service tracking
Use a simple waitlist or track service from waiting through called, serving and completed. Organise locations, queues, named team members, shared devices and service points such as chairs or counters.
Private tickets, chat and browser alerts
Guests can follow live tickets and use web chat. Browser turn alerts are optional and depend on browser support and permission. Guests can keep the ticket open or follow the paired waiting display, which shows ticket numbers instead of names.
Free and Pro pricing
- Free — USD 0
- 300 live tickets per location per month.
- Pro monthly — USD 19.00
- Per location per month. 5000 live tickets per paid location per month.
- Pro annual — USD 190.00
- Per location per year. 5000 live tickets per paid location per month.
Pro adds custom guest forms, measured service analytics, authorised business exports and operational history while Pro is active. Completed-only manual records do not consume live tickets.