A calmer waiting room, from check-in to consultation.
Run OPD and waiting-room queues with QR check-in, clear token numbers, live wait estimates, staff calling, and optional browser updates.
Give patients a clear token and a reliable next step while reception, nurses, and doctors work from one shared queue. WaitGate handles walk-ins and busy multi-doctor days without asking patients to install an app.
How it works
- Check in by QR or reception
- Receive a private token and wait estimate
- Follow progress from any phone
- Return when your token is called
Queue management for Clinics and hospitals
Crowded reception desks
Patients join by QR or reception adds them, so the desk is not the only source of truth.
Unclear turn order
A live ticket and waiting screen show who is next without exposing patient names.
Missed turns
Staff request the next patient from any device, and a supported browser alert tells them it is their turn.
Features
- QR and reception check-in
- Doctor or department queues
- Number-only waiting screen
- Role-based staff access
- No-show and reorder controls
- Peak-time and wait analytics
Frequently asked questions
Do visitors need to install an app?
No. They join from a QR code or link and follow a live ticket in their mobile browser. They can turn on optional browser turn alerts from that ticket.
Can staff add someone without a smartphone?
Yes. An authorised team member can add a walk-in from the staff board and share the ticket number directly.
Can existing software connect to WaitGate?
Yes. Integration endpoints can list your queues, read queue status and add people to a queue. Email hello@waitgate.com to set up an integration token.
Does WaitGate store medical records?
No. WaitGate manages the waiting journey and intentionally avoids becoming an EMR or collecting Aadhaar for a normal queue.