Keep every test moving without keeping everyone in one room.
Coordinate registration, sample collection, and scans with digital tokens, live waiting screens, staff queues, and optional browser alerts.
Route patients through registration, collection, and scanning with queues that staff can see and patients can understand. Use one simple experience for every walk-in, even when departments move at different speeds.
How it works
- Register at the desk or by QR
- Enter the correct test queue
- Track token and estimated wait
- Get called to the next service point
Queue management for Diagnostic centres
Several service stages
Create a queue for each real hand-off without making patients learn an internal workflow.
Fasting and priority cases
Staff can reorder intentionally while every device receives the same authoritative board state.
Patients leave the room
A live ticket and turn alert let patients wait nearby instead of repeatedly asking the desk.
Features
- Department-level queues
- QR and desk check-in
- Shared staff board
- Waiting screen for token numbers
- No-show and reorder controls
- Wait-time reporting
Frequently asked questions
Do visitors need to install an app?
No. They join from a QR code or link and follow a live ticket in their mobile browser. They can turn on optional browser turn alerts from that ticket.
Can staff add someone without a smartphone?
Yes. An authorised team member can add a walk-in from the staff board and share the ticket number directly.
Can existing software connect to WaitGate?
Yes. Integration endpoints can list your queues, read queue status and add people to a queue. Email hello@waitgate.com to set up an integration token.
Will the public screen reveal patient information?
No. The waiting screen shows ticket numbers, not names or phone numbers.