One clear line for every service desk.
Organise customer service queues with digital tickets, service-type routing, live waiting displays, staff roles, and turn notifications.
Separate intake, support, billing, and collection queues without losing the customer between counters. Staff see the work that belongs to them and customers always know their current ticket.
How it works
- Choose a service by QR or at the desk
- Receive a numbered ticket
- Watch the waiting screen or your phone
- Go to the desk when your ticket is called
Queue management for Service centres
Different reasons for visiting
Route customers to the right queue before they reach the counter.
Counter hand-offs
Keep each team focused while managers retain a wider operational view.
Long, uncertain waits
Display ticket progress and send a turn alert so customers can use their time.
Features
- Service-type queues
- Owner, Manager and Staff roles
- Waiting screen for TVs
- Offline-tolerant staff actions
- Integration API
- Volume and wait analytics
Frequently asked questions
Do visitors need to install an app?
No. They join from a QR code or link and follow a live ticket in their mobile browser. They can turn on optional browser turn alerts from that ticket.
Can staff add someone without a smartphone?
Yes. An authorised team member can add a walk-in from the staff board and share the ticket number directly.
Can existing software connect to WaitGate?
Yes. Integration endpoints can list your queues, read queue status and add people to a queue. Email hello@waitgate.com to set up an integration token.
Does the waiting screen work on a TV?
Yes. The waiting screen runs in any browser and is designed for a shared TV.