Let clients step out without losing their place.
Manage walk-ins with a shared staff waitlist, live client position, optional browser turn alerts, and practical queue analytics.
Replace the notebook and repeated wait-time questions with a queue the whole team can run. Clients keep a live ticket on their phone and return when a chair or therapist is ready.
How it works
- Join by QR or at reception
- Choose the relevant service queue
- Wait nearby with a live position
- Return when the turn alert arrives
Queue management for Salons and spas
Unpredictable service time
Show an estimate that updates as the line moves instead of making a fixed promise.
Walk-ins at peak times
Keep everyone visible on one board and reorder deliberately without silent overwrites.
Busy front desks
Any authorised team member can add a client, request their arrival, reorder the queue or mark them served.
Features
- Walk-in waitlist
- Service-specific queues
- Team access with roles
- Number of people on every ticket
- optional browser turn alerts
- Daily wait analytics
Frequently asked questions
Do visitors need to install an app?
No. They join from a QR code or link and follow a live ticket in their mobile browser. They can turn on optional browser turn alerts from that ticket.
Can staff add someone without a smartphone?
Yes. An authorised team member can add a walk-in from the staff board and share the ticket number directly.
Can existing software connect to WaitGate?
Yes. Integration endpoints can list your queues, read queue status and add people to a queue. Email hello@waitgate.com to set up an integration token.
What if a client is not ready when called?
Staff can move them down the queue or mark a no-show, and keep serving without deleting the visit history.